Terms & Conditions

1.Who we are

You can reach us by phone on +966 11 496 9240 ext. 2 or at [email protected], Saturday to Thursday during business hours.

Automotive Spares Co. is an independent supplier of genuine (OEM) parts. Manufacturer names, part numbers and diagrams are used solely to identify parts and the vehicles they fit; we are not affiliated with or endorsed by any vehicle manufacturer unless expressly stated.

2.Products, part numbers and fitment

• All parts sold as “genuine” are original-equipment parts supplied through the manufacturer's distribution network or its official suppliers.
• Part numbers, descriptions and vehicle fitments are taken from the manufacturer's electronic parts catalogue. Fitment by model, trim and model year is indicative: you are responsible for confirming that a part fits your vehicle, and we are happy to check it against your chassis number (VIN) before you order.
• Where the manufacturer has superseded a part number, we supply the current replacement number.
• Parts marked “available to order” are sourced for you from the manufacturer's network. The typical lead time is two to three weeks; we will tell you if it is expected to take longer, and you may cancel for a full refund at any time before the part is dispatched.
• Parts marked “price on request” are quoted individually; a quotation becomes binding only once you have accepted and paid it.
• Stock levels and availability are shown live from our inventory system but are not guaranteed until your order is confirmed. If a part becomes unavailable after payment we will offer an alternative or a full refund.

3.Prices, VAT and payment

• All prices are in Saudi riyals (SAR) and include value-added tax at the applicable rate (currently 15%). Shipping charges, where they apply, are shown before you pay.
• Payment is processed by Tap Payments (mada, Visa, Mastercard and Apple Pay). Your card details are entered on the payment provider's secure page and are never stored on our systems.
• Your order is confirmed once the payment has been authorised. You will receive a confirmation by SMS and e-mail with the order number.
• If a price is obviously wrong because of a technical or typing error, we may cancel the order before dispatch and refund you in full.
• Discount codes are applied at checkout, cannot be exchanged for cash and may be limited in time or scope.

4.Shipping and delivery

• Delivery within Riyadh is free. Other cities in Saudi Arabia are charged a flat rate of 35 SAR, free for orders of 300 SAR or more.
• International orders are shipped by express courier; the charge is calculated at checkout by destination and weight. Import duties and taxes in the destination country are payable by the recipient.
• Deliveries in Saudi Arabia are handled by our delivery partners; you receive tracking information once the parcel is handed over. Delivery times are estimates and start when all items of the order are available.
• Please check the parcel on receipt and report any damage or missing items within 48 hours through our contact channels.
• Ownership and risk pass to you on delivery.

5.Cancellations, returns and refunds

• You may cancel an order free of charge at any time before it is dispatched.
• In line with the Saudi E-Commerce Law and its Implementing Regulations, you may return a part within seven (7) days of receiving it, provided it is unused, uninstalled and in its original, undamaged packaging.
• The right of return does not apply to parts ordered specially from the manufacturer for your vehicle (“available to order” items), to electrical or electronic components once installed or with broken seals, or to consumables such as fluids, filters and gaskets that have been opened — unless the part is defective or not the part you ordered.
• Wrong or defective parts are replaced or refunded in full, including the shipping cost. For other returns the original shipping charge is not refunded and the return shipping is borne by the customer.
• Refunds are made to the original payment method within fourteen (14) days of our receipt of the returned part. Depending on your bank, the amount may take a few additional days to appear.
• To start a return, contact us with your order number and photos of the part and its packaging.

6.Warranty

• Genuine parts carry the manufacturer's warranty against manufacturing defects for the period set by the manufacturer, counted from the delivery date.
• The warranty requires installation by a qualified workshop according to the manufacturer's procedures. It does not cover normal wear, consumables, damage caused by incorrect installation, accidents, misuse or modification, or consequential costs such as labour, towing or vehicle downtime.
• Warranty claims are handled through our contact channels with proof of purchase and, where applicable, the installation invoice.

7.Your account

• You can shop as a guest or with an account verified by a one-time code sent to your mobile number. Keep your phone and the codes you receive private; you are responsible for orders placed from your account.
• You must provide accurate contact and delivery details. We may refuse, suspend or cancel orders that we reasonably suspect to be fraudulent or abusive.

8.Intellectual property

The Store, its texts, images, diagrams and software are the property of Automotive Spares Co. or its licensors and are protected by law. Catalogue diagrams are provided for identifying parts only and may not be copied, extracted or redistributed. Trademarks and model names remain the property of their respective owners.

9.Liability

To the extent permitted by law, our liability for any claim arising from an order is limited to the amount paid for that order. We are not liable for indirect or consequential losses, including loss of use of a vehicle, labour or towing costs. Nothing in these terms limits the rights granted to consumers by Saudi law.

10.Governing law and disputes

These terms are governed by the laws of the Kingdom of Saudi Arabia. We aim to resolve any complaint directly: contact us first and we will respond within two working days. Consumers may also contact the Ministry of Commerce through its consumer channels. Any dispute that cannot be settled amicably is subject to the jurisdiction of the competent courts in Riyadh.

11.Changes to these terms

We may update these terms from time to time. The version published on this page at the time of your order applies to that order.